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Telecom solution which increases call completion, revenue, and customer satisfaction.
Telecom Operators will increase call completion, revenue with Missed Call Alert
With fewer and fewer people using Voicemail, Telecom operators are beginning to realize that call completion rates are not what they used to be, impacting related revenue. For this reason, CyberTel offers a Missed Call Alert (MCA) solution for detecting and handling the slam down of these calls.
You’re an MVNO and have chosen not to offer Voicemail to your customers. You’ve made this decision because your customers don’t use it and it doesn’t fit your target market. However, this results in less call completion and has an impact to impact revenue.
MCA enables the call completion including you notify customers when they’ve received calls without relying on Voicemail.
You’re a telecom operator and notice that your customers are turning off their Voicemail. This has begun to impact both call completion rates and related revenue.
With CyberTel’s MCA solution, you’ll be able to alert subscribers to missed calls without requiring them to turn on their Voicemail systems. This improves call completion rates and bolsters revenue.
Quick Return on Investment
Missed Call Alert is pretty straightforward — it lets people know when they’ve missed a phone call. Traditionally, Voicemail systems fulfilled this requirement, helping operators attain good call completion rates and high customer satisfaction. However, with fewer and fewer people using Voicemail, operators have turned to MCA to compensate.
For operators, MCA promises:
CyberTel Missed Call Alert can be bundled with Interactive Voice Response, Voicemail and
Contact Center, or provided separately as a standalone offering.
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